<?xml version="1.0" encoding="UTF-8"?>
<urlset xmlns="http://www.sitemaps.org/schemas/sitemap/0.9" xmlns:xhtml="http://www.w3.org/1999/xhtml">
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb</loc>
  <lastmod>2026-08-19T08:43:01Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/articles/33780933597329-Five9-Enabling-Auto-Answer-for-agents</loc>
  <lastmod>2025-03-25T15:47:04Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/articles/33781102762897-Supervisor-Activate-a-Skill</loc>
  <lastmod>2025-03-25T15:46:54Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/articles/33791676685969-Monitoring-Queues-in-Real-Time-for-agents</loc>
  <lastmod>2025-03-25T22:22:18Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/articles/33791770494353-Transferring-Calls-Overview</loc>
  <lastmod>2025-03-25T22:28:11Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/articles/33792114194705-Resetting-Your-Password</loc>
  <lastmod>2025-03-27T13:40:59Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/articles/33792404883601-Report-on-Agents-Disconnecting-first</loc>
  <lastmod>2025-03-25T23:19:13Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/articles/33792456836241-Calls-Unanswered-by-Agents-Report</loc>
  <lastmod>2025-03-25T23:19:13Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/articles/33792558178577-Create-a-Report-on-concurrent-agent-license-use</loc>
  <lastmod>2025-03-25T23:19:12Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/sections/33781570280465-Five9-Supervisor</loc>
  <lastmod>2025-03-25T23:19:13Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/sections/33781622577937-Five9-Agent</loc>
  <lastmod>2025-03-27T13:40:59Z</lastmod>
</url>
<url>
  <loc>https://pdi-onecom.zendesk.com/hc/en-gb/categories/33781566337553-Telephony-How-To-s</loc>
  <lastmod>2025-03-27T13:40:59Z</lastmod>
</url>
</urlset>
